Questions & Answers
Frequently Asked Questions
Clear answers about platform capabilities, ISO/IEC 17025 workflows, demo access, and enterprise licensing.
Lab Manager Pro is a B2B lab operations CRM and ISO/IEC 17025:2017 workflow platform designed specifically for EMC, product safety, RF, calibration, and environmental testing laboratories. It connects inquiries, contract review, chamber scheduling, DUT sample custody, testing tasks, accredited test reports, and quality management in one unified workspace.
It is built for laboratory managers, quality managers, test engineers, technicians, and their client customers. Lab managers track operations and workload; quality managers control documents, NCW, CAPAs, Shewhart charts, and proficiency testing; test engineers execute tasks and generate reports; clients track project status and download approved reports via a secure portal.
You can request a 30-minute guided demonstration or request a custom quotation tailored to your testing scope, chambers, and staff scale. Our operations engineering team will coordinate directly to demonstrate your laboratory workflows.
LabManagerPro is licensed per laboratory scale and required ISO/IEC 17025 QMS scope. Commercial terms are structured individually per lab, user seats, and testing chamber footprint.
All primary data is hosted in Frankfurt am Main, Germany within the European Union (Supabase PostgreSQL in AWS eu-central-1 and Vercel serverless functions in fra1). Multi-tenant isolation is enforced at the database level with PostgreSQL Row-Level Security (RLS).
Yes. The built-in client portal lets customers view sample receipt status, test milestones, downloads, and quotes based on visibility gates set per project. Internal notes, raw timesheets, and cost metrics remain strictly confidential to your lab staff.