Lab Manager Pro
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Acceptable Use Policy

Last Updated: October 30, 2026

1. Overview

This Acceptable Use Policy ("AUP") applies to your use of Lab Manager Pro and forms part of the Terms of Service. By using the Service, you agree not to misuse it or help others do so.

2. Permitted Use

The Service is intended for legitimate laboratory and testing-business operations. You may use the Service only in compliance with applicable laws and your contractual obligations to us and to your own clients.

3. Prohibited Activities

You must not, and must not allow others to:

  • Violate any law, regulation, or third-party right, including privacy, intellectual property, export control, or sanctions rules
  • Upload or process data you are not authorized to store
  • Attempt unauthorized access to the Service, other labs' workspaces, accounts, systems, or networks
  • Bypass, disable, or interfere with security, authentication, rate limits, billing, multi-tenant isolation, or audit logging
  • Reverse engineer the platform except to the extent such restriction is prohibited by law
  • Use the Service to distribute malware, spam, phishing, or unsolicited commercial messages unrelated to your lab's legitimate client communications
  • Interfere with or disrupt the integrity or performance of the Service
  • Impersonate another person or organization
  • Resell or provide the Service as a competing hosted offering without our prior written consent
  • Store or transmit unlawful content or content that depicts exploitation of minors

4. Customer Content Responsibilities

You are responsible for Customer Content you and your users upload, including accuracy, legality, retention, and permissions. Configure portal visibility and user roles appropriately.

5. Credentials and Users

Keep login credentials confidential, invite only authorized users, promptly revoke access when someone leaves, and notify us of suspected unauthorized access.

6. Fair Use and Abuse

We may throttle, suspend, or terminate access that threatens Service stability, security, or other customers, or that violates this AUP or the Terms.

7. Reporting

Report abuse or security concerns to contact@labmanagerpro.com. Include relevant URLs, usernames, timestamps, and a description of the issue.

8. Updates

We may update this AUP from time to time. Material changes will be reflected by the "Last Updated" date on this page.